Service Partnership Agreements

The key to Shared Services' successful relationship with our supported units is a solid understanding of expectations and clear requirements needed to deliver those expectations. This is made possible by Service Partnership Agreements (SPAs) that are negotiated and updated on an annual basis in collaboration with our clients. These agreements outline the specific elements of the IT services available in addition to party responsibilities, service definitions, and prioritization and response guidelines. These agreements are a means of communicating and building a true Shared Services partnership. Access our template SPA or unit-tailored SPAs below:

Unit-Specific SPAs