Attention
If your department is not in the VPFA portfolio, User Support Services can help with all your IT needs. You can access their help portal and submit a ticket by clicking the UO Service Portal button below.
As part of the Transform-IT Initiative, User Support Services (USS) provides desktop support for the following VPFA units:
- Campus Planning and Facilities Management
- Safety and Risk Services
- Transportation Services
- Printing Services
- Vivian Olum Child Development Center
All requests can continue to come through FASS (see request methods below), and FASS-IT will coordinate with USS to ensure no disruption in services. Please refer to the Desktop Support Migration to USS notice for more details.
FASS-IT will continue to provide desktop support to units providing mission-critical functions (Safety and Risk Emergency Operations Center, Utilities & Energy, UOPD, and FASS). Desktop support for these units includes:
- Desktop/Laptop/Tablet
- Microsoft Office
- Outlook/Email
- Physical, virtual, and cloud-based file storage systems
- Computer Accessories
- Printers
- Cell and landline phones (FASS-IT assists phone coordinators)
- Duty Phones (set-up and configuration)
- Duo (Multi-Factor Authentication)
- Computer Program Installation
- Core Campus Software Support
- Network Connectivity
- Liaison with Central IS groups and vendors on behalf of clients
Our business analysts consult on process engineering with actionable information, design performance dashboards, and deliver reports to help clients optimize their services. Support includes:
- Dynamic, Scheduled, and Custom Reporting
- Tableau
- Business Process Analysis and Improvement
- Interactive Dashboards
- Data Transformation and Warehousing
- Application Data Loading and Transfer
Learn more about this team on the Business Analyst Service Brochure.
Application and Systems Administration SupportFASS-IT provides application and systems administration support across the FASS portfolio for a variety of unit-specific and University-wide systems. We strive to meet customer needs with no unplanned outages. Support includes:
- Unique services not offered by Central-IT
- Physical and virtual Windows and Unix servers
- SQL databases
- Multiple types of application servers
- Backup and recovery
- 24/7 mission-critical system monitoring and on-call support
- Application and operating system patching
- Consultation for new applications and enhancements to existing applications
- Liaison with Central IS and vendors on behalf of clients
- User training for applications
Updates and Self-Help Resources
Before submitting a request, explore the Knowledge Base for how-to articles, forms, and much more:
Contact Us for Help with Your Request
Phone
541-346-2455