About Us

Campus panorama picture

Welcome to Administrative Services

Administrative Services supports the University of Oregon by delivering strategic, efficient, and people-centered administrative services. We oversee multiple shared service teams across campus, ensuring departments have the tools, resources, and support they need to focus on their core missions. Part of the Finance and Administration portfolio, our division specializes in human resources, payroll, finance and purchasing, contracting, and specialized physical security and utility technologies. Whether through budget planning, recruitment, or security and access control, we help campus units thrive by aligning our services with their unique needs.

What We Do: Shared Services In Action

Administrative Services delivers a broad range of essential functions through our expert teams in Business Operations, HR, and IT. We provide consistent, high-quality support tailored to the needs of the departments we serve.

Business Operations
Our Business Operations teams manage the core financial functions that keep departments running smoothly
  • Accounting
    • Accounts payable and receivable
    • Billing and journal vouchers
    • PCard and Voyager card reconciliation
  • Finance & Budget
    • Budget methodology and resource planning
    • Labor and service rate development
    • Financial forecasting, reporting, and informal contract support
  • Procurement and Contracting
    • Requisitions and purchase orders
    • Contract administration for purchases under $25,000
    • Contract management for purchases over $25,000 (in coordination with PCS)
Human Resources
Our HR teams support the full employee life cycle with a focus on efficiency, compliance, and equity
  • Payroll
    • Student and temporary employee setup
    • Time entry for student, classified, and OA employees
    • PRF and RTO setup and review
  • Recruitment
    • MyTrack requisition support
    • Logistics for onboarding and offboarding
    • Hiring committee staffing and coordination
  • Position & Pay Actions
    • Position description development
    • Reclassifications, WOC assignments, and duty expansions
  • Employee & Labor Relations (ELR)
    • Performance management guidance
    • Employee consultations
    • Investigations, grievances, and dispute resolution
Specialized IT Support
Our IT services focus on operational reliability and security
  • Specialized Operational Application Administration
    • Management and support of critical operational tools and systems
  • Security and Access Control

Our Structure

Administrative Services operates within a shared service model, providing administrative support through large-scale service hubs and specialized teams. This collaborative model ensures specialized support is closely tied to each unit, while still ensuring campus-wide standards and best practices.

FASS
Finance and Administration Shared Services
Supports the Office of the President, Advancement, Communications, SVP for Finance & Administration, and more
PAST
Provost's Administrative Services Team
Supports Global Engagement, the Libraries, Undergraduate Education, and the Office of the Provost
FASS IT
Manages physical security and infrastructure technology across campus, and provides specialized support to the UO Police Department and Utilities & Energy
CUBM
Compliance and UO Alumni Association Business Management
Supports the UO Alumni Association

Why Shared Services?

Our model is designed to provide high-quality, unit-specific support without sacrificing consistency or efficiency. Unlike fully centralized services, our teams work directly with supported units, allowing for deeper understanding and faster, more responsive service. This structure improves communication, transparency, and decision-making for all involved.

Collaboration and Benchmarks

  • Service Partnership Agreements (SPAs) to define expectations and improve accountability
  • Key performance indicators and annual customer satisfaction surveys to track impact and service quality
  • Collaboration with central offices (e.g., Information Services, BAO, HR) to apply best practices across units

 

Service Priorities 

  • Streamline operations and reduce redundancy across administrative functions
  • Deliver responsive, high-impact support to each department we serve
  • Promote data-informed decision-making through better financial reporting and executive dashboards
  • Foster a strong internal culture that supports learning, respect, and continuous improvement
  • Strengthen communication across all areas of the university
Venn diagram showing shared services strengths

Our Vision

We embody service, collaboration, and creative curiosity with a strong growth mindset. 

We are a united team working with kindness, cooperation, and respect to create a strong sense of belonging. 

We support the work of the University of Oregon’s mission through excellence and effective relationships. 

We listen and understand the needs of our partners and colleagues through intentional and open communication. 

We aspire to be the trusted experts, problem solvers, and the strategic business partner of choice for our supported units.

 

Our Core Values

Trust
We trust ourselves and our department to be a safe, respectful, and fun place to work. Our partners trust that our work is compliant, timely, accurate, and the best we can provide.
Advocacy
We advocate for being a workplace of choice and ensure our employees have the tools, training, and environment to do their jobs effectively. We advocate for our partner units and amplify their voices, as their needs are important to us.
Collaboration
We collaborate with each other, our partners, and the University – we are better together.
Ownership
We own our work and take pride in what we do. We take ownership of our partners’ needs and see them through to the end.
Success
We empower our employees to succeed both as individuals and as a team. We support the success of our partner units – their success is our success.

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